okgame Privacy Policy — Your Personal Data, Handled with Care

When you register an account on okgame, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to create and verify your account, process deposits and withdrawals in Philippine pesos (PHP), and comply with applicable identity verification requirements. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process, which is standard practice for licensed gaming platforms operating in the Philippines. Any additional information you voluntarily provide when contacting our support team — such as details about a transaction issue or account query — is also retained to help resolve your concern. You are responsible for ensuring that all information you submit is accurate and up to date, and you may request corrections at any time by contacting our support team.

When you access the okgame platform through your mobile browser or any other device, certain technical information is collected automatically to ensure the platform functions correctly and securely. This includes your IP address, device type, operating system, browser version, session timestamps, and pages visited within the platform. We also collect data about your betting and gaming activity — such as wagers placed, games accessed, and transaction history — which is necessary for account management, fraud prevention, and responsible gaming monitoring. This technical data helps us identify and resolve performance issues, improve the mobile experience for Filipino players, and detect any unusual activity that may indicate unauthorised access. We do not use this automatically collected data to build advertising profiles or share it with third-party marketing services. Aggregated and anonymised versions of usage data may be used internally to improve platform features and content.

The personal data we collect is used exclusively for the purposes of operating your okgame account and delivering the services you have signed up for. Specifically, we use your information to process account registrations and verifications, handle deposits and withdrawals in PHP, provide customer support, send account-related notifications (such as transaction confirmations and security alerts), and comply with our legal and regulatory obligations. We may also use your data to monitor for responsible gaming concerns and apply any account restrictions that are necessary to protect your wellbeing. okgame does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Where we engage third-party service providers to assist with payment processing or identity verification, those providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. You will not receive unsolicited marketing communications from okgame or any affiliated third party as a result of using this platform.

okgame applies industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with restricted access. Our internal team members who handle personal data are trained on data protection obligations and are permitted to access only the information necessary for their specific role. We conduct regular reviews of our security practices to identify and address potential vulnerabilities, and we take prompt action in the event of any suspected security incident. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and to notifying affected users in the event of a data breach that poses a risk to their personal information. If you believe your account has been compromised, please contact our support team immediately using the email address listed in the footer of this page.

As a registered player on the okgame platform, you have the right to access the personal data we hold about you and to request a copy of that information at any time. If any of your personal details are inaccurate or incomplete, you have the right to request that we correct them without undue delay. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil. If you wish to close your account and have your data removed, please contact our support team with your request and we will process it in accordance with applicable data protection requirements. You also have the right to object to certain types of data processing or to request that we restrict how your data is used while a query or complaint is being resolved. All data-related requests can be submitted by contacting us at the support email address shown in the footer of this page, and we will respond within a reasonable timeframe.

okgame reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the revised policy will be published on this page with an updated effective date, and continued use of the platform after the update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. If you have any questions about this Privacy Policy or about how your data is used, the FAQ page covers many common queries in detail. For matters not addressed in the FAQ, you are welcome to reach out to our support team directly using the contact information provided in the footer. Your privacy matters to us, and we are committed to being transparent about our data practices at all times.